Privacy policy
We collect only the details needed to manage bookings and support requests. Personal data is stored securely and never sold to third parties. We may use aggregated anonymous analytics to improve product experience.
Information
Policies
Everything you need to know about privacy, terms, bookings, and refunds.
- 4 policy sections
- Clear guidelines
- Updated regularly
TourMate Policies
These policies apply to bookings, support, and use of TourMate website features.
Terms & conditions
By booking through TourMate, you confirm traveler details are accurate and all travelers agree to package inclusions, exclusions, and local partner operating rules. Final itineraries and availability depend on confirmation at booking time.
Cancellation & refund
Free cancellation is typically available up to 48 hours before start time unless a package states stricter rules. Approved refunds are processed to the original payment method within 5-10 business days.
Guide booking policy
Guide sessions are slot-based. If a selected slot becomes unavailable before payment completion, you can choose another slot or cancel without penalty. Group size and requested dates must match final booking details.